Vigo Communications Limited (“Vigo”) is a registered Data Controller under the terms of the European Union General Data Protection Regulation ((EU) 2016/679), commonly known as GDPR. Details of Vigo’s notification to the regulator for data protection may be found in the Information Commissioner’s Office Public Register of Data Controllers at www.ico.org.uk under registration ICO:00010400871.
We at Vigo respect the privacy of visitors to our website and that of individuals from whom we receive emails (or whose information we are forwarded) from time to time. We are committed to preserving your online safety by preserving your privacy whenever you visit or communicate with our website or with Vigo. We understand that visitors to our website are entitled to know that their personal data will not be used for any purposes unintended by them.
The aim of this policy is to set out the purposes for which, the manner in which and the justification for the collection and use of personal information that we may obtain about you. By using our website or emailing us generally you consent and agree to this use by us. For the purposes of this policy, you as contracting party and possible (other) user/end-user are jointly referred to in this policy as “you” or “your”.
We ask that you read this policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use and process your personal data. ‘Process’ in this context means collect, share, store, transfer, use or otherwise act on information.
What information do we collect?
When you email us, typically in our capacity as communications consultant to the clients whom we represent (or when our clients forward us emails you have sent them in order for us to respond on their behalf), we may obtain information such as your name and job title, contact information including email address, demographic information such as postcode, preferences and interests and any other information which may be contained in your email. We never sell this information or share it outside of our organisation other than from time to time with the specific Vigo client about whom you have enquired.
What do we do with the information we gather?
We require this information to understand your needs; provide you with a better service; for internal record keeping or for discussion with our client about whom you emailed (we may forward your information to the client about whom you specifically enquired in order to consult them prior to sending any response); and in order to properly respond to your enquiry.
How do we collect the information?
Personal data can be collected in the following ways:
Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: the internet protocol (IP), location data, weblogs, traffic data, full Uniform Resource Locators (URL), page response times, lengths of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and any other communication information.
Data may also be collected when you email us, typically in our capacity as communications consultant to the clients whom we represent (or when our clients forward us emails you have sent to them in order for Vigo to respond on their behalf).
We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process our information on our behalf.
On what basis will we use the information about you?
There are a number of lawful bases for the processing of your information listed below. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
1. Information stored or collected regarding you helps us improve the operation of our website.
2. Information is used by our security systems to track events on the website and may be included in alerts of suspicious activity sent to the website administrator.
3. Information may be shared in the event that Vigo sells or transfers any part of the business to a third party.
4. We may share your details with third parties, including search engine providers, for the purposes of such things as website administration. We may share your details with the specific Vigo client about whom you have enquired. We will never share your details for the purposes of third party marketing.
5. We may be required to process your information in order to comply with a statutory or legal obligation or in response to a search warrant or court order.
Email distribution lists
Vigo emails information about our clients (in our capacity as communications consultant) to journalists, analysts and other interested parties to whom we believe it is relevant. You can opt-out of receiving communications from Vigo relating to Vigo and/or its clients at any time. If you want to be removed from any distribution list(s), please reply to the sender to let them know.
You have the right to know what personal data (as defined in the GDPR) we keep about you. You can request details of the information that we hold about you by writing to the Company Secretary at Vigo’s registered office address. When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
How long will we keep your information?
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the information you have requested;
- to comply with other law;
- to properly perform our duties to our clients as their communications consultant; and
- to support any future query or claim that may arise as a result of our response(s) to you.
Personal data storage and security
Information we are provided with will be stored on secure servers.
You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security of data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
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